Refund policy

Last update 2026-07-21

Overview

Welcome to DZX Cover! We strive to provide you with the best products and services. If you are not satisfied with your purchase, we are here to assist you with our More Smart Return & Refund Policy.

About Order Cancellation

You may cancel at any time prior to production; however, if production has already commenced, a 10% fee will be charged to cover leather cutting and labor costs.

30-Day Quality Guarantee

We offer a 30-day quality guarantee on all our products. If the car seat covers are not fit your car well due to wrong data,or quality issue you may return it to us for a refund or remake within 30 days from the date of purchase.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

1.Contact our customer support team at support@dzxcover.com or call us at +1 305 397 6895 to request a return authorization.

2.Clearly state your order number, the item(s) you wish to return, and the reason for the return.

3.Our customer support team will provide a return label by email , you can download it and print it then paste on your seat cover package outside.

4.Go to the UPS postal office and return it back for free .

Refund Process

Once we receive your returned item(s), our team will inspect it and process your refund or exchange. Please allow 3-5 business days for the refund to be credited to your original payment method.

Exceptions

1.Customized or personalized seat covers are not eligible for return unless there is a defect or error on our part.

2.Clearance items are final sale and cannot be returned.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund.

Contact Information

If you have any questions or concerns about our More Smart Return & Refund Policy, please contact us:

Email: support@dzxcover.com

Phone: +1 305 397 6895

Address: Flat 1602,16/F,Lucky Centre No.165-171 Wan Chai Road,Wan Chai Hong Kong

USA Address:

5 Paradise Lane, Ontario, California 91762, USA

(Not a return address, do not receive any returns, return address please contact customer service)

We appreciate your business and are committed to ensuring your satisfaction with our products and services.