Non-slip and Wear-resistant Steering Wheel Cover Specific For Audi Q5 Sportback-Spliced with Brightly Leather and Crystal Wood Grain

This policy is applicable to USA and Canada. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. 

1. Handling Time

Usually orders handling time 2 - 3 working days (Monday To Friday) before shipping.

2. Order Cutoff Time

Order cutoff time is 5:00 PM

3. Time Zone

Time zone (GMT+08:00) China Standard Time (Shanghai).

4. Transit Time

Usually orders transit time 8 - 13 working days (Monday To Friday) before shipping.

5. Shipping Terms

Express Shipping: UPS ,China Post

6. Shipping Cost​

 We offer free shipping for all orders.

7. Changes Of Address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@dzxcover.com or call us at +86 190 8610 6627

8. Cancellation

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.

10. Taxes And Duties

1) Goods not subject to customs duties
2) Our website does not charge taxes

We hope it arrives on time but since this is an international delivery, shipping time will be highly dependent on the Courier Company and local customs/duties.

Really appreciate your understanding.

11. Contact Information

E-Mail: support@dzxcover.com

WhatsApp:  +86 190 8610 6627

Address: Flat 1602,16/F,Lucky Centre No.165-171 Wan Chai Road,Wan Chai Hong Kong

Last update 2024-10-05

Overview

Welcome to Dzx Cover! We strive to provide you with the best products and services. If you are not satisfied with your purchase, we are here to assist you with our More Smart Return & Refund Policy.

30-Day Quality Guarantee

We offer a 30-day quality guarantee on all our products. If the car seat covers are not fit your car well ,due to wrong data or quality issue you may return it to us for a refund or exchange within 30 days from the date of purchase.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Initiate a Return

To initiate a return, please follow these steps:

1.Contact our customer support team at support@dzxcover.com or call us at +86 190 8610 6627 to request a return authorization.

2.Clearly state your order number, the item(s) you wish to return, and the reason for the return.

3.Our customer support team will provide a return label by email , you can download it and print it then paste on your seat cover package outside.

4.Go to the UPS postal office and return it back for free .

Refund Process

Once we receive your returned item(s), our team will inspect it and process your refund or exchange. Please allow 5-7 business days for the refund to be credited to your original payment method.

Exceptions

1.Customized or personalized seat covers are not eligible for return unless there is a defect or error on our part.

2.Clearance items are final sale and cannot be returned.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a refund.

Contact Information

If you have any questions or concerns about our More Smart Return & Refund Policy, please contact us:

Email: support@dzxcover.com

Phone: +86 190 8610 6627

Address: Flat 1602,16/F,Lucky Centre No.165-171 Wan Chai Road,Wan Chai Hong Kong

Return Address( Please Contact Us Before Return It )

Mr. Zhiyuan Yu

Room 305, Le Tao Residence (Building 6)
Yile Garden, Kangle Community
Nanwan Street, Longgang District
Shenzhen
Guangdong
China 518114

Phone: +86-190 8610 6627

We appreciate your business and are committed to ensuring your satisfaction with our products and services.

 23-01-2024